Accessibility Statement for

• Not all images and graphics include alternative text, especially in the "Announcements" section (WCAG 2.1 guideline 1.1.1). For infographics, a general description is provided below them.
• Some attached files in PDF format are either not fully accessible or entirely inaccessible. These inaccessible PDFs primarily originate from external entities. In such cases, clients may request an accessible version of the document from the office if available.

• Two alternative color schemes are available on the website (black and white and yellow and black).
• Form fields that accept dates include an accessible calendar widget.

1) Main Office – pl. Wolności 17, 61-739 Poznań

Location. The office can be accessed by bus and tram. A map link is available for precise location details.

Building. The office building has seven floors (basement, ground floor, and five upper floors) and is clearly marked. Customers are served in two service halls – Hall A and Hall B.

Organizational Unit. Department for Foreigners.

Entrances. The entrances to Service Halls A and B, as well as the office spaces of the Department, are located in a recessed area of the building. This recessed space is enclosed by two pillars. On the left side, there is the entrance to Service Hall A. On the right side, there are entrances to the office spaces of the Department and to Service Hall B. Behind the pillars, there is a passageway along the recess, which is bordered by low steps marked in yellow.

Service Hall A. The access path to Hall A is divided into two sections. On the right side, there is a single step with a handrail installed next to it. On the left side, there is a wheelchair ramp. A second handrail is installed in the middle, between the ramp and the step.

The entrance consists of double glass doors that do not open automatically. By default, the right door panel is used for entry, but the left panel can also be opened if needed. There is a limited maneuvering space on the platform directly in front of the doors.

Beyond the doors, there is a corridor leading to the left, where there is another set of glass doors that open with the right panel by default (with the possibility of opening the left panel). These doors do not open automatically.

In the hall, the first room directly opposite the entrance contains three service desks. In this section, there is a pillar with countertops mounted around it (two at standing height and one adapted for wheelchair users). The hall is furnished with rows of chairs.

Adjacent to the hall, there is a waiting area and restrooms, including one accessible for individuals with disabilities.

Access to the next room is through glass doors that open with the right panel by default (with the option to open the left panel), but they do not open automatically.

In the center of the room, there is a pillar. This room contains a total of eight service desks: two on the left side and five directly in front of the entrance.

From this room, another set of glass doors, which open with the right panel by default (with the option to open the left panel) and do not open automatically, leads to an additional, eighth service desk.
To the right of the entrance, there is a recessed area.

Service Hall B. Access to Hall B is at sidewalk level. The entrance to the lobby is through a single glass door that does not open automatically. Behind the door, there is a vestibule leading to the left, through another door (which remains open during service hours), into the service hall.
In the first room of the hall, rows of chairs are arranged along the left wall and on the right side, where the waiting area is located. Directly in front of the waiting area, there are three service desks. In the center of the waiting area, there is a pillar. Behind it, there are two restrooms, one of which is adapted for individuals with disabilities.

Children’s Corner. Towards the back of the hall, on the left side, there is a play area for children.
Access to the next room is through a single glass door that does not open automatically. From the lobby of this room, there are four additional rooms accessible through single glass doors that also do not open automatically. Three of these rooms are designated as interview rooms, while the leftmost room serves as an additional service hall. Inside this service hall, there are four service desks.

Offices. The entrance to the office spaces of the department is located in a recess in the building, directly ahead. The entrance is at sidewalk level. Access to the lobby is through glass doors that open with the right panel by default (with the option to open the left panel) and do not open automatically. To the left of the entrance, there is a reception desk. Directly ahead, there is a staircase (six steps) with a platform lift for individuals with disabilities. The lift is marked and equipped with usage instructions. There is no ramp.

The lobby contains both stairs and an elevator. The maneuvering space inside the elevator is limited. Only employees have access to all floors via the elevator. The glass doors throughout the building are marked with high-contrast warning strips and do not open automatically.

Restrooms. There are two restrooms adapted for individuals with disabilities—one near Service Hall A and another near Service Hall B.

Induction Loop. Induction loops are available in both service halls—Hall A and Hall B.

Signage for the Visually Impaired. There are no Totupoint markers or Braille signage.

Assistance Dogs. Assistance dogs are permitted inside the building.

Parking. Across the street, there are designated parking spaces for individuals with disabilities and an underground parking lot, with entrance and exit located on the street in front of the building.

2) Regional Office in Kalisz – ul. Kolegialna 4, 62-800 Kalisz

Location. You can reach the office by bus. To locate the exact place, click on the map.

Building. The building has five levels (basement, ground floor, first and second floor, attic). It is a historic, well-marked building. Clear information about the organizational units of the Kalisz Delegation and other offices located in the building is available on the ground floor and all upper floors.
Organizational Unit: Department for Foreigners, branch office in Kalisz.

Entrance. Access is through traditional double wooden doors with a door closer (the second panel can be opened if needed). The doors do not open automatically but do not require significant force to open. Inside, there is a small platform with limited maneuvering space and four steps. There is no ramp or elevator.
Near the entrance, there is a reception desk where staff provide directions to offices and help with inquiries. A designated room on the ground floor allows people with disabilities to meet with officials. However, the building lacks an elevator and a ramp.

Restrooms. There is no restroom adapted for people with disabilities.

Induction Loop. An induction loop is available in the building.

Signage for the Visually Impaired. There are no Totupoint markers or Braille signage.

Assistance Dogs. Assistance dogs are allowed inside the building.

Parking. A municipal parking lot with a designated space for individuals with disabilities is located in front of the building.

3) Regional Office in Konin,  Aleje 1 Maja 7, 62-510 Konin

Location. You can reach the office by bus. Click on the map for the exact location.

Building. The building has four levels (lower ground floor, ground floor, first and second floor). The Foreigners Affairs Department is on the first floor. The building is clearly marked, and each floor, including the ground floor, has clear information about the organizational units of the Konin Delegation and other offices inside.
Organizational Unit: Department for Foreigners, branch office in Konin.

Entrance. There are no external stairs—the entrance is at sidewalk level (lower ground floor). A doorbell is mounted on the right side of the entrance, allowing visitors to call for assistance from reception staff.

The entrance is through an annex with glass doors featuring a vertical handle. The doors do not open automatically but do not require significant force to open. There is no designated customer service area near the entrance. The reception staff provide directions and assistance.

An elevator provides access to all floors, starting from the sidewalk level. It also stops at the ground floor, where the reception, information board, and cash desk are located.

A Customer Service Point is available at the reception on the ground floor, along with a dedicated Foreigners Service Point.

Restrooms. A restroom adapted for people with disabilities is located on the ground floor.

Induction Loop. An induction loop is available in the building.

Signage for the Visually Impaired. There are no Totupoint markers or Braille signage.

Quiet Service Room. A quiet service room and a parent-child room are available in the building.

Assistance Dogs. Assistance dogs are allowed inside the building.

Parking. A public parking lot with a designated space for individuals with disabilities is available in front of the building.

4) Regional Office in Leszno – Plac Kościuszki 4, 64-100 Leszno

Location. You can reach the office by bus. To find the exact location, click on the map.

Building. The building is historic and has four levels (ground floor, first and second floor, attic). The Foreigners Affairs Department is located on the ground floor. The building is clearly marked.

Organizational Unit. Department for Foreigners branch office in Leszno.

Entrance. There are no external stairs - the entrance is at sidewalk level. A doorbell is located on the right side of the entrance, allowing visitors to call for assistance from the reception desk.

The doors do not open automatically but do not require significant force to open. The entrance consists of wooden doors that open on the right side, followed by swinging doors inside the building.

The reception desk is located on the right side of the ground floor. Staff provide information about office locations and services. A designated customer service area is near the entrance. A special room on the ground floor allows people with disabilities to meet with officials.

The building does not have an elevator.

Restrooms. A restroom adapted for people with disabilities is available on the ground floor.

Induction Loop. An induction loop is available in the building.

Signage for the Visually Impaired. There are no Totupoint markers or Braille signage.

Children's Area. A children's area is available in the building.

Assistance Dogs. Assistance dogs are allowed inside the building.

Parking. A public parking area is located in front of the building.

4) Regional Office in Piła - Dzieci Polskich 26, 64-920 Piła

Location. You can reach the office by bus. To find the exact location, click on the map.

Building. The building has four levels (basement, ground floor, first and second floor). The Foreigners Affairs Department is located on the ground and first floors. The building is clearly marked.

Organizational Unit. Department for Foreigners, branch office in Piła.

Entrance. External stairs lead to the entrance, equipped with handrails. A platform lift for individuals with disabilities is available next to the stairs. The lift is marked and has an operating manual. There is no ramp.

The entrance consists of automatic sliding glass doors, followed by a vestibule and a second set of sliding glass doors.

The reception desk is located on the ground floor. Staff provide information about office locations and services. A special room on the ground floor allows people with disabilities to meet with officials.

Restrooms. A restroom adapted for people with disabilities is available on the ground floor.

Induction Loop. An induction loop is available in the building.

Signage for the Visually Impaired. There are no Totupoint markers or Braille signage.

Children's Area. A children's area is available in the building.

Assistance Dogs. Assistance dogs are allowed inside the building.

Parking. Public parking spaces are available on the street.

Clients can communicate with the Department for Foreigners through:

• Email
• JIRA contact forms
• ePUAP and e-Delivery platforms
• Traditional postal mail
• SMS and MMS (available at some workstations)
• Information and service points in Poznań and the delegation offices
• Telephone hotline
• Online appointment booking tools
• Online case status checking

The Office of Wielkopolska Province in Poznan is committed to implementing various technical solutions to ensure access to information and facilitate communication for individuals with special needs.

Information about the responsibilities of the Office of Wielkopolska Province in Poznan (Department for Foreigners) is available on the website in Easy-to-Read format (ETR) and Polish Sign Language (PJM). Additional content is also translated into Polish Sign Language. Induction loops are described in the architectural accessibility section for each building.

The preferred alternative service method in the office is staff assistance, where an employee comes to the client.

Individuals who are deaf or deafblind and have difficulty communicating can receive assistance from a sign language interpreter or a guide-interpreter, provided they request the service in advance.

Requesting a Sign Language Interpreter or Guide-Interpreter

The request form is available under the section: Applications for Interpreter Services.