Office of Wielkopolska Province in Poznan Department for Foreigners Declaration of Accessibility

The Office of Wielkopolska Province in Poznan commits to ensuring the accessibility of its website in accordance with the provisions of the Act of April 4, 2019 on the digital accessibility of websites and mobile applications of public entities. The accessibility statement applies to the website of Department for Foreigners of the Office of Wielkopolska Province in Poznan.

Entity and Website Data

• Office of Wielkopolska Province in Poznan - Department for Foreigners
• Website: https://migrant.poznan.uw.gov.pl
• Website Publication Date: February 21, 2020
• Date of the Latest Significant Website Update: February 16, 2023

Status in terms of compliance with the law

The website is partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to incompatibilities or exclusions listed below.

Content unavailable:

• Not all graphics and photos have alternative text (WCAG 2.1 1.1.1 guideline).
• Some attachments in PDF format are either unavailable or incomplete, primarily originating from other public entities.

The website uses cursor keys to operate a calendar in date fields of contact forms. However, it does not define additional keyboard shortcuts and does not overwrite shortcuts supported by the browser.

Development of the accessibility declaration

• Date of the Declaration Development: August 31, 2020
• Date of the Declaration Review and Update: March 4, 2024
• The declaration was developed based on self-assessment.

Feedback and contact details

Beata Goraj, Accessibility Coordinator, is responsible for considering comments and requests.

• Email: dostepnosc@poznan.uw.gov.pl
• Telephone Number: 61 854 1325.

Rights of Individuals

Everyone has the right to:

• submit comments regarding the digital accessibility of the website or its element
• submit a request to ensure digital accessibility of the website or its element
• request unavailable information to be provided in another alternative form.

The request must include:

• The website address where the information is unavailable.
• First and last name.
• Contact details (telephone number, email).
• Preferred method of receiving information (Braille, audio, Polish sign language).

We will respond to your application within 7 days of receiving it. If this timeframe is insufficient, we will notify you accordingly, with a new response deadline not exceeding 2 months.

Complaints and Appeals

You can submit a complaint about failure to meet the deadlines or refusal to comply with the request to the Governor of the Wielkopolska Province.

• Address: al. Niepodległości 16/18, 61-713 Poznan
• Email: wuw@poznan.uw.gov.pl
• Telephone Numbers: 61 854 1917, 61 854 1542, 880 523 881

You can also lodge a complaint with the Ombudsman.

Architectural accessibility

1) pl. Wolności 17, 61-739 Poznan

Location. The office is accessible by bus and tram. Click on the map to locate the site.

Building. It comprises 7 floors (basement, ground floor, floors 1 to 5) and is clearly marked. Customers are received in two service rooms - room A and room B.

Organizational unit: Department for Foreigners.

Entrances. Entrances to service rooms A and B, as well as the Department office rooms, are located in a recess in the building, limited by two pillars. On the left side is the entrance to service room A, while on the right are entrances to the Department offices and service room B. The alcove behind the pillars is accessible but has low steps marked in yellow.

Service room A. The access path to room A is divided into two parts, on the right is a step with a barrier installed, while on the left side is wheelchairs ramp. A second barrier is installed in the middle between the driveway and the step.

The entrance features double glazed doors that do not open automatically. The default opening is with the right leaf, but the left leaf can also be opened. There is limited maneuvering space on the landing directly in front of the door. A vestibule behind the door leads to the left to the second glass door, which also does not open automatically.

In the first room opposite the entrance, there are three service stations and a pillar with countertops (2 for standing persons, 1 adapted for a wheelchair user). Next to the room are a waiting room and toilets, including one adapted for people with disabilities. The next room is accessed through a glass door that opens non-automatically.

There is a pillar in the center of the room, and there are 8 service stations, with 2 on the left and 5 in front of the entrance. A glass door from the room leads to an additional service station, and to the right of the entrance, in the alcove, there is an assistant's station.

Service room B. Access to room B is from the sidewalk through a single-leaf glass door that does not open automatically. Behind the door is a vestibule leading to the service room.

In the first room, there are rows of chairs and a waiting room. Three service stations are in front of the waiting room, and behind it are 2 toilets, including one adapted for people with disabilities. A children's corner is located at the back of the room on the left.

The next room is accessed through a non-automatic single-leaf glass door. From the hall, there are passages to 4 rooms, including 3 interrogation rooms and 1 service room with 4 service stations.

Offices.  The entrance to the Department offices is straight ahead from the sidewalk level. The hall entrance is through a glass door that opens non-automatically, with a porter's lodge on the left. There are stairs with a platform for people with disabilities, marked and equipped with an operating manual. There is no ramp, but there are stairs and an elevator in the hall, with limited maneuvering space. Only employees can use the elevator, which is marked with warning stripes and does not open automatically.

Toilets. 2 toilets adapted for people with disabilities - one at service room A, the other at service room B.

Induction loop. Induction loops are available in both service rooms.

Signage for the blind. There are no blind TOTUPOINT markers or Braille signage.

Assistance dog. You can enter the building with an assistance dog.

Parking. Parking spaces for people with disabilities are available on the opposite side of the street and in an underground parking lot.

2) Regional Office in Kalisz, Kolegialna 4, 62-800 Kalisz

Location. Accessible by bus. Click on the map to locate the office.

Building. It comprises 5 floors (basement, ground floor, 1st and 2nd floors, an attic) and is a clearly marked historic building. Clear information about the organizational units of the Branch in Kalisz and other offices in the building is provided on the ground floor and each floor.

Organizational unit: Department for Foreigners.

Entrance. There are no external stairs; the entrance is from the sidewalk. A bell on the left side of the entrance allows you to call the door-keeper. Entry is through a wooden, double-leaf door opened traditionally, with a door closer. The second leaf can be opened if necessary. The door does not open automatically and requires no significant force to open. Behind the door is a landing with limited maneuvering space and 4 stairs. There is no driveway or elevator.

A door-keeper's desk near the entrance provides information about office locations. A designated room on the ground floor is available for disabled individuals to meet officials.

Toilets. A toilet for disabled people is located on the ground floor.

Induction loop. An induction loop is available in the building.

Signage for the blind. There are no blind TOTUPOINT markers or Braille signage.

Assistance dog. You can enter the building with an assistance dog.

Parking. In front of the building there is a public parking lot with spaces for disabled people.

3) Regional Office in Konin, Aleje 1 Maja 7, 62-510 Konin

Location. Accessible by bus. Click on the map to locate the office.

Building. It comprises 4 floors (basement, ground floor, 1st and 2nd floor) and is clearly marked. The Department for Foreigners rooms are on the 1st floor. Clear information about the organizational units of the Branch in Konin and other offices in the building is provided on the ground floor and each floor.

Organizational unit: Department for Foreigners.

Entrance. No external stairs - entrance from the sidewalk level (ground floor). There is a bell on the wall of the building, on the right side of the entrance, it allows you to call the door-keeper. Entrance to the building through an outbuilding. The door does not open automatically. Opening the door does not require significant force. Entrance through a glass door with a vertical handle. There is no separate customer service area near the entrance. The door-keeper informs where the offices are located or where to have a case dealt with.

Each floor can be reached by an elevator. The elevator stops at sidewalk level. The elevator also stops on the ground floor, where the door-keeper's desk, information board and ticket office are located.

Toilets. A toilet for disabled people is located on the ground floor.

Induction loop. An induction loop is available in the building.

Signage for the blind. There are no blind TOTUPOINT markers or Braille signage.

Quiet service room. There is a quiet service room and a caregiver and child room in the building.

Assistance dog. You can enter the building with an assistance dog.

Parking. In front of the entrance to the building there is a public parking lot with a spaces for disabled people.

4) Regional Office in Leszno, Plac Kościuszki 4, 64-100 Leszno

Location. Accessible by bus. Click on the map to locate the office.

Building. It comprises 4 floors (ground floor, 1st and 2nd floors, an attic) and is a clearly marked historic building. The Department for Foreigners rooms are on the ground floor.

Organizational unit: Department for Foreigners.

Entrance. No external stairs - entrance from the sidewalk. There is a bell on the wall of the building, on the right side of the entrance, it allows you to call the door-keeper. The door does not open automatically. Opening the door does not require significant force. Entrance through a wooden door, opened with the right leaf. The second door inside the building is swinging. There is a door-keeper's room on the ground floor on the right. The door-keeper informs where the offices are located or where to have a case dealt with.

There is a separate customer service area near the entrance. There is a designated room on the ground floor where a disabled person can meet an official. There is no elevator in the building.

Toilets. A toilet for disabled people is located on the ground floor.

Induction loop. An induction loop is available in the building.

Signage for the blind. There are no blind TOTUPOINT markers or Braille signage.

Children's corner. There is a children's corner in the building.

Assistance dog. You can enter the building with an assistance dog.

Parking. There is a public parking lot in front of the building.

5) Regional Office in Piła, Dzieci Polskich 26, 64-920 Piła

Location. Accessible by bus. Click on the map to locate the office.

Building. It comprises 4 floors (a basement, a ground floor, the 1st floor and the 2nd floor). The Department for Foreigners rooms are located on the ground floor and first floor of the building. The building is clearly marked.

Organizational unit: Department for Foreigners.

Entrance. In front of the entrance to the building, there are external stairs with handrails. Adjacent to the stairs, there is a platform for people with disabilities. This platform is clearly marked and equipped with an operating manual. Unfortunately, there is no ramp available. Access to the building is through a glass, sliding entrance door. Upon entering, there is a vestibule followed by a second sliding glass door. Additionally, on the ground floor, there is a door-keeper's room where visitors can inquire about office locations or seek assistance. Furthermore, there is a designated room on the ground floor specifically for meetings with officials for disabled individuals. The building does not have an elevator. Although there is a stair climber available, its use is challenging due to the narrow staircases inside the building. 

Toilets. A toilet for disabled people is located on the ground floor.

Induction loop. An induction loop is available in the building.

Signage for the blind. There are no blind TOTUPOINT markers or Braille signage.

Children's corner. There is a children's corner in the building.

Assistance dog. You can enter the building with an assistance dog.

Parking. There are public parking spaces along the street.

Information and communication accessibility

Contact. Clients can communicate with Department for Foreigners employees via various methods: email, JIRA contact forms, ePUAP, post, SMS, MMS, hotline, online appointment booking tools and case status check website.

The Office of Wielkopolska Province in Poznan is committed to implementing various methods and technical solutions to ensure access to information and facilitate communication with people with special needs.

Alternative service is preferred in buildings where an employee goes to the client. Deaf and deafblind individuals can handle matters at the office with the assistance of sign language interpreters or guide interpreters, if needed.

Application for a sign language interpreter and interpreter-guide is available here.

Initiatives for Improvement

Various publications, instructions, and guides have been developed to promote accessibility and plain language communication, including:

• "Available documents, photos, charts and illustrations in practice" publication
• "Provisions regarding accessibility in contracts and public procurement procedures" instruction
• "A guide to simple language at the Office of Wielkopolska Province in Poznan"
• "Standards of accessibility and savoir vivre in contacts with people with disabilities in the Office of Wielkopolska Province in Poznan"
• "Communication card" for communications with people with special needs
• "Rules for entry of a disabled person with an assistance dog to the premises of the Office of Wielkopolska Province in Poznan."

Training and promotion of accessibility are conducted not only among office employees but also in the community.

Alternative website color versions have been created for improved readability.

Information translated into Polish Sign Language is included on the website in the Accessibility tab.

A Team for Plain Language has been established at the Office of Wielkopolska Province in Poznan.

The Office is a signatory of the "Plain Language Declaration."