We are pleased to inform you that starting from July 8, 2024, we are standardizing the procedures for booking and handling appointments for the following services:
- Personal appearance
- Fingerprints
- Travel/identity document
For all cases handled at the Department*:
Appointments to address the aforementioned requirements must be registered through the case status tracking page. Visits will be managed using a ticket machine system, eliminating the need for personal calls to clients.
Effective July 8, 2024:
- After registering a visit via the case status tracking page, you will receive a booking confirmation with a six-digit booking code.
- Upon arrival at the office, please enter the provided code into the ticket machine and follow the instructions displayed on the monitors.
If you do not receive a six-digit code in your booking confirmation, you will still be served after calling in advance.
*Note: This does not apply to the Pole's Card.